Customer Support

Whether you need technical support, need to report an outage, or have a general question, our team is ready to assist you every step of the way.

Report An Electric Outage

By Phone: Call 1-800-327-0166 to report an outage. 

Online: You can report an outage online by logging into your account at TEC SmartHub. (You'll need to sign in to your account to submit a report.)

For more detailed outage reporting instructions, visit: How to Report an Outage

Tech Support

Our dedicated support team is available to assist you with any technical issues or questions you may have regarding your service, including troubleshooting, equipment issues, or service questions.

For tech support, please call us at:
989-652-9500

Contact Us

We’re here for any questions or concerns you may have. Our team is ready to assist you during office hours.

Important: Please do not report outages via email or the web contact form. Use the outage reporting options above for immediate assistance.

Phone 

Local: (989) 658-8571

Toll-Free (Michigan Only): 1-800-327-0166

Fax: (989) 658-2571

Office Address

Thumb Electric Cooperative

2231 Main Street

Ubly, MI 48475-0157

Thank you for being part of the TEC community. We're here to ensure you stay connected and your services run smoothly. If you have any questions or need assistance, don’t hesitate to get in touch!