Troubleshooting Your TEC Internet Service

Find easy solutions for common internet issues, from slow speeds to connection problems, and get expert guidance when you need more help

TROUBLESHOOT

Slow Speeds

  • Check your connection type: If you are using Wi-Fi, try switching to a wired connection if possible for faster speeds.

  • Restart your modem/router: Unplug your device, wait 10-15 seconds, then plug it back in.

  • Close unnecessary applications: Streaming or gaming can use up bandwidth; try closing other apps or devices that might be consuming data.

  • Check for interference: Ensure there are no obstacles blocking the Wi-Fi signal, such as thick walls or large appliances.

  • If these steps don’t resolve the issue, give us a call at 989-652-9500 for further support.

TROUBLESHOOT

Connection
Problems

  • Restart your equipment: Often, a simple reboot of your modem and router will restore your connection.

  • Check cables and connections: Ensure all cables are securely connected, and your modem/router lights are functioning as they should.

  • Device settings: Confirm that the correct Wi-Fi network is selected on your device, and check that your device’s software is up to date.

  • Wi-Fi Extender: If your signal is weak in certain areas of your home, consider using a Wi-Fi extender to boost coverage.

  • Managed Wi-Fi: TEC’s managed Wi-Fi service can help you optimize your home network setup.

TROUBLESHOOT

Wi-Fi Setup or Coverage Issues

TROUBLESHOOTING

Next Steps

If troubleshooting doesn’t resolve the issue, or if you need help with a more complex problem, please reach out to our Tech Support team at 989-652-9500.

For more detailed instructions and helpful tips, visit our Cybersecurity Resource Center.

REPORT

An Internet
Outage

We understand how important it is to stay connected. If you experience an internet outage, here’s how you can report it:

  • Call 1-989-658-8571 to report an outage directly.