SMS Privacy Policy | TEC Power System Alarm Text Alerts

TEC Power System Alarm Text Alerts

SMS Privacy Policy · Effective November 3, 2026

Scope

This policy explains how TEC collects, uses and protects information in connection with the Power System Alarm Text Alerts program, which sends automated power-system alarm messages to enrolled TEC employees and on-call staff.

Information we collect

When you enroll in the program, we collect:

  • Your name, job title and department
  • Your mobile phone number and, optionally, your work email
  • Your signed consent (opt-in) and the date you enrolled
  • Replies you send to alert messages, and message delivery records

How we use your information

We use this information only to operate the program:

  • To send you power-system alarm text messages
  • To forward your replies to the other members of the on-call alert group
  • To keep a record of your consent and to honor opt-out (STOP) requests
  • To troubleshoot message delivery

Sharing of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent or transfer your mobile number, opt-in data or consent to anyone.

Group replies

If you reply to an alert, your reply and your name are forwarded only to the other enrolled members of the TEC on-call alert group. Replies are not shared outside that group.

Data retention

We keep your enrollment information while you are enrolled. After you opt out or leave the alert group, we remove your number from the alert list and keep your signed consent record only as long as TEC's records-retention practices require.

Security

Access to program information is limited to TEC staff who administer the alert system. We use reasonable administrative and technical safeguards to protect it.

Your choices

  • Reply STOP at any time to stop receiving messages. Reply START to resume.
  • Reply HELP for help.
  • To update or remove your information, contact TEC IT support at support@tecmi.coop.

Changes to this policy

We may update this policy. The effective date at the top shows when it was last changed.

Contact

Questions about this policy? Contact TEC IT support at support@tecmi.coop.